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• We are now launching an investigation to determine whether we should exercise our consumer protection powers to tackle unfair or misleading behaviour in the industry.
• If we identify firms who we think are breaking the law in relation to these issues, we will take further enforcement action.
• Gambling sites may restrict access, deposits, betting, or withdrawals based on your physical location.

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Enforcement action against online gambling firms

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Sign up to 21.co.uk and pull up a virtual chair where you can play online blackjack, online roulette, and more. Available for you 24/7 and will solve all things ‘online casino’. We are now launching an investigation to determine whether we should exercise our consumer protection powers to tackle unfair or misleading behaviour in the industry. The CMA has conducted an initial review of complaints information and a number of gambling firms’ promotions and terms and conditions. Players can now be sure that they can withdraw their own money when they play as part of a bonus promotion. Now, he leads the Casino.org content teams in the UK, Ireland, and New Zealand to help players make better-informed decisions.

The investigation is part of a joint programme of work with the Gambling Commission, to tackle issues around fairness and transparency in the gambling industry. If we identify firms who we think are breaking the law in relation to these issues, we will take further enforcement action. The firms have agreed to be more upfront and clear about their promotional terms and conditions, and to make them fairer. This guidance was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025.